“Why are some companies more successful than others?”
We have answered this question with clients for over 35 years and we can help you. Our popular staff training programs have over 5 million graduates worldwide and are renowned for sustained, positive behavioural change.
If you want to increase productivity, decrease costs, boost sales, improve staff motivation and more, we offer you an excellent return on investment.
Click the buttons below to view our comprehensive training options:
PERFORM AT YOUR BEST
“There are no limits on what you can achieve in life, except the limits you accept with your own mind”
Why are some people more successful than others? This question has been studied by the greatest thinkers throughout the ages. This program is designed to give individuals the strategies, methods and techniques practiced by the most successful, happy and productive people in our society.
Brian Tracy has shared these ideas with more than one million men and women over the world. Many tens of thousands of people in some of the biggest and best corporations have been through this program and ranked it as the finest seminar on personal and professional development ever created.
How You Benefit
Learn how to set goals, take responsibility, manage change, communicate effectively, solve problems, meet challenges, manage time and take full control of your work and personal life. By practising the principles of Maximum Achievement, your entire life will be transformed. You will be able to accomplish more than most people accomplish in a lifetime.
A fully flexible, multi-media, video-assisted training program, complete with workbooks, exercises and audio CD reinforcement. Designed to be easily facilitated by in-house personnel or outside professionals.
SUPERIOR SELLING SKILLS
“Be absolutely clear about what you want, why you want it, and what you are willing to do to get it”
Selling today is more competitive than ever before. Sales success in this market demands a new breed of top calibre professionals with advanced selling skills. Whatever got salespeople to where they are today is not enough to keep them there.
Corporate survival today is absolutely dependant on a world-class sales force. As many as 70% of companies do no sales training at all. The ones who do will control the markets of tomorrow. By fielding the best-trainined, most highly-skilled salespeople, the company can control its own destiny.
This state of-the-art training program, custom-tailored to your organisation, will give your people powerful tools, techniques and methodologies that enable them to defeat the competition and achieve their sales quotas on schedule. It will enable them to make an immediate jump in sales performance.
- Create a world-class sales team
- Learn how to penetrate major accounts
- Identify the multiple decision-makers involved in each sale
- Uncover and solve the real problems of the customer
- Position yourself as the best all around solution
- Rapid, measurable improvements in sales performance
- Learn how to negotiate, sell against competition
- Greater power, purpose and direction in achieving sales quotas
Designed to be custom-tailored for your specific market situation. Choose between the Business to Business version which is geared to salespeople selling to businesses or the individual Series which is formatted for sales to individuals. This interactive, multi-media, training program can be conducted by inside personnel of outside professionals.
STRATEGIC & HIGH-PERFORMACE LEADERSHIP
“Leaders are innovative, entrepreneurial, and future-oriented. They focus on getting the job done”
Knowledge, technology and competition are increasing today at a rate never seen before. To survive and thrive in a fast-changing world, executives and organisations must out-team, out-think and out-perform their competitors – every single day!
The best companies have the best people, and top people are those who think and act faster and better than others. High Performance Leadership gives you the ideas, methods, strategies and techniques used by all highly effective executives, profitable businesses and world-class teams.You learn specific, proven, practical ways to plan, organise, staff, manage, motivate and think better than ever before. You learn how to get more done with fewer resources, and how to function effectively in times of rapid change.
How You Benefit
Each session gives you a series of practical ideas you can use immediately to get better results. You receive specific action oriented recommendations that can be applied to every area of your
organisation to achieve world-class status.
MANAGING YOUR TIME
“There is no guarantee of reaching a goal at a certain time, but there is a guarantee of never attaining goals that are never set.”
In order to improve performance and productivity, you must become an expert in time management. There is no skill that is more closely correlated to success in life or business, than the ability to manage time well.
To understand the psychology of time management. To establish clear, written goals organised in order of importance. To determine the actions that you will have to take to achieve these goals and organise those actions in terms of priorities. To overcome procrastination, learn how to delegate and balance work and family.
This fast-moving, 1 or 2 day total immersion program gives each person a series of practical action tools that can be applied immediately to get better results. The program will help develop common goals and a standard frame of reference for better communications and immediate performance improvement.
A fully-flexible, multi-media assisted training program, complete with workbooks, exercises and audio CD reinforcement. Designed to be easily facilitated by in-house personnel or outside professionals
• More Energy, Focus and Enthusiasm
• Superior Performance
• Strategic Goal Setting
• Maximising Productivity
• Eliminating Time Wasters
• Staying on the Fast Track
SUPERIOR SALES MANAGEMENT
“The Key to Building a World-Class Sales Force”
The sales manager can be the most important single determinant of overall sales results in a company, yet most sales managers have not been thoroughly trained in their jobs.
A world-class sales force needs a world-class sales manager. The most profitable, highest-sekking companies have the best salespeople working with the best managers. This course for sales managers can give your sales team the ‘winning edge’.
The Pivotal Skill
The role of the sales manager is the vital link between sales planning and
sales results. All improvement in the sales force begins with improvement in sales management. An investment in building excellent sales managers assures higher, more dependable sales results
- Recruit better salespeople
- Get them up to speed faster
- Better organisation of sales territories
- Greater predictability of sales results
- Better coaching, counseling and skill development
- More effective at managing, motivating, delegating and supervising
- Better communication skills, more effective meetings, better problem-solving and decision making
- Highly motivated salespeople committed to getting sales results
This multi-media program is the most complete training for sales managers in any media. Participants receive workbooks and audio CDs for review. It can be presented by in-house facilitators or by an outside professional.
Market and Sell Anything
The major reason for business success is invariably the ability of the individual or the owner to sell and deliver the product to the customer in an efficient, cost effective manner. A major reason for business failure is poor marketing, lack of sales ability and lack of momentum in the sales department.
In almost every troubled company, ineffective marketing, leading to poor sales, has been the major problem or cause of declining revenues and financial difficulties.
In this lesson you will learn:
- The four elements of the marketing mix and how to rebuild your business around them
- How and why to define your product or service in terms of what it does for your customer, rather than what it is
- The five rules for selling anything, anywhere, to anyone
- The five critical questions that you must answer in every sales message or presentation
Create your Sales Plan
Nothing happens until a sales takes place. Your actual ability to sell your product or service to you customer determine your profits or losses, success or failure, in business.
The sales process, to be effective, must be planned and organised in detail from start to finish. Every word and action must be scripted, rehearsed and memorised. Nothing can be left to chance.
In this lesson you will learn:
- The seven step of the selling process
- The pipeline model of selling effectiveness
- How to design and develop each part of the sale
- The keys to mastery in each area
“We only have one boss, and that’s the customer. And he can fire us any time he wants just by deciding to buy from someone else” (Sam Walton)
The purpose of a business is to create a customer. All sales, revenues, profits and growth are the result of creating enough customers in a cost-effective way.
All marketing, advertising, and promotion of every kind is aimed at buying customers at a lower cost than the profits the generate when they buy from you.
Your goal is to acquire customers, to generate leads and then convert those leads into customers who buy from you, buy again, and tell their friends.
In this lesson you will learn how to:
- Generate more leads for your business
- Write and design impactful advertising
- Convert more leads into sales
- Get people to buy again, and refer others
Getting the Money You Need
Getting the money that you require to start and build your business is perhaps the most important skill of the entrepreneur. Cash flow is the most important single measure and determinant of business success or failure. Your ability to assure the necessary cash flow in indispensable to your success.
Successful entrepreneurs think about revenue and cash flow most of the time. They evaluate every activity of their business to be sure that it has the most positive effect on cash coming in to the company.
The number one reason for business failure is lack of cash. Because of low sales or poor management, the company runs out of money and can often collapse overnight.
In this lesson you will learn how to:
- Determine the amount of money you will require
- Start you business with a small investment
- Raise money sixteen different ways
- Continually find the money you need to survive and thrive
Create Your Business Systems
Planning out your business processes on paper is easier than you think. Like furnishing each room of a house, you decide exactly what is required in each area to perform the necessary functions. You then write it down in a logical order so that someone else can do it.
As a business owner, you can free yourself from the need to be involved in countless activities by creating a system for others to follow.
In this lesson you will learn:
- The key operational components of any business
- The most powerful business question you must ask and answer continually
- The importance of systems, processes and standards
- The need to describe a job in terms of its key result areas
Serving Your Customer
The most powerful entrepreneurs and businesses offer the highest quality of customer service to people after they have bought the product or service.
The most important sale is not the first sale; it is the second sale. You can get the first sale with promises and price discounts, but you can only get your second sale by satisfying the customer in such a way that he prefers to buy from you again rather than buy from someone else.
The second sales takes approximately one tenth of the time and expense to achieve, and it therefore much easier and more profitable than the first sale. All successful salespeople, entrepreneurs and companies think of excellent customer service, to the long-term success of the business
In this lesson you will learn how to:
- Develop a customer service strategy
- Determine the four elements of customer satisfaction
- Satisfy the deep subconscious needs of customers
- Serve your customers better than your competitors
Pump Up Your Profits!
No matter what your business, you must be continually focusses on profits and the bottom line at all times. Like driving down a winding road, if you ever take your eyes off the road in front of you, you will quickly go into the ditch, or off the edge.
There are only two ways that you can increase your profits; you can increase your revenues while holding your costs constant. Second, you can lower your costs while keeping your your revenues constant. The very best solution is for you to look for ways you can do both of them at all times.
In this lesson you will learn:
- The four key parts of effective marketing
- The seven elements of the marketing mix
- How to determine the driving force of your business
- The application of zero base thinking to everything you do
Introduction – Double Your Income
What you are about to to learn are practical, proven, fast-acting ideas that get you better sales results faster. These ideas may seem simple or complicated, easy or difficult, at first. But the good news is that all sales skills are learnable – with practice and repetition.
You have heard about the 80/20 rule in selling: “The top 20% of salespeople earn 80% of the money.” The bottom 80% have to divide the 20% that’s left over.
When I first learned this, as a beginner in selling, I was discouraged because I had never been in the top 20% of anything. But then I learned something that changed my life. I learned that everyone in the top 20% started in the bottom 20%. Then they learned and practiced the sale strategies you are about to learn, and soon went to the top.
In this lesson you will learn the critical elements that separate the top performers
The most important part of selling is prospecting. The most successful salespeople have the most complete strategies and plans to develop the highest quality and quantity of prospects who can and will buy within a reasonable period of time.
In this lesson, you learn some of the most important ideas of prospecting and how you can apply them to your sales work to increase the number of sales you make, faster and easier than ever before.
Remember, the key to success in selling is to: “Spend more time with better prospects.” A prospect can be defined as someone who has:
- A problem that your product or service can solve.
- A need that your product or service can satisfy.
- A goal that your product or service can help him achieve.
- A pain or concern that your product or service can take away“.
Selling has changed dramatically in the last few years, from a rapid, impersonal process to a slow, people-intensive process. The heart of the sale today is contained in the quality of relationships that you form with your prospects and customers.
The very best and most successful salespeople are those who are the most capable of entering into and maintaining the highest-quality relationships with people who can buy from them and recommend them to their friends and associates.
In this lesson, you learn the key elements of relation-ship building and relationship selling and how you can apply them to every part of your sales activities.
Identifying Needs Accurately
Customers buy for their reasons, not yours. The most important thing you do in a sales presentation is to un-cover the true needs or problems of the prospect that your product or service can fulfil or solve.
Selling is both a science and an art. Top salespeople have a set of skills they can use to establish higher levels of rapport and to separate prospects from suspects. By learning and practicing a series of powerful, proven skills used by high performing salespeople everywhere, you can dramatically increase your effectiveness and your results.
In this lesson, you will learn some of the best ideas used by some of the best salespeople.
Making Persuasive Presentations
The presentation is the “inner game” of selling where the actual sale is made.
It is during the presentation where you transform a sceptical or reluctant prospect into a committed customer.
An effective presentation can increase your sales by several times over an unplanned and uncoordinated explanation of your product or service.
Once you have determined that the prospect needs the product, can use the product, can benefit from the product and can afford the product, it is time to persuade him or her to take action.
Fully 95% of presentations can be improved in some way. Keep working on your presentation until you sell successfully to a qualified prospect almost every time.
Objections are a normal, natural and unavoidable part of the sales process. Nonetheless, most salespeople become discouraged and disheartened when the customer begins to object to their offering on the basis of high price, better offers from competitors and other reasons.
The fact is that customers today are bombarded by hundreds, and even thousands, of commercial messages. As a result, they are sceptical, suspicious and careful with their time and money.
No matter what you are selling, customers will have questions and concerns that you must resolve before you can proceed to a sale. Your ability to handle these questions and concerns is a key skill that is essential to your sales success.
In this lesson, you learn some of the key questions and responses that you need to effectively answer any objection that a customer can ask of you.
Closing the Sale
The ability to get your prospect to make a firm buying decision is central to your success in professional selling.
All top salespeople are excellent at bringing the sales conversation to a successful close. Learning how to close a sale is a skill that can be developed, like riding a bicycle.
In this lesson, you learn some of the key closing ideas practiced by the top money-makers in sales, in all fields. When you learn how to close easily and well, at the appropriate time, and in the appropriate way, you will take full control over the future of your sales career.
Getting Resales and Referrals
A direct sale to a commercial customer today costs more than $400 in terms of time, travel, advertising, lead generation and other expenses. Acquiring a customer at this cost can put a company out of business unless that customer buys again and again.
The very best salespeople, and the very best companies, implement strategies to acquire customers and keep them for life. Your goal must be to develop long-term customer relationships and then to hold on to them in the face of evermore aggressive competition.
When you install a customer acquisition and retention strategy, you do more to build and maintain long-term customer relationships than ever before. By continually thinking in terms of “customers for life,” your success in sales will be assured“
Close – Success and Self-Motivation
It was said that, “You attitude, more than your aptitude, determines your altitude.”
If you want to become physically fit, you engage in physical exercise every day. If you want to become “mentally fit”, you engage in certain mental exercises each day, as well.
Salespeople who spend every minute of every day focusing on high-value activities eventually rise to the top of their fields and make both a lot of sales and a lot of money.
Salespeople who waste their time in low-value activities seldom accomplish anything of importance — even if they represent the best companies with the best products in the best markets.
In this lesson, you learn some of the very best ideas to motivate yourself and to keep yourself performing at your best all day long.
Becoming a Leader
Leadership is more who you are than what you do Your ability to develop the qualities of effective leader-ship, the essence of what it takes to be a leader, is more important to your success as an executive than any other factor.
One of the great principles of personal development is, “whatever you dwell upon, grows and expands in your experience and personality.”
You become more effective, day by day, when you think and act on the basis of the key qualities of effective leaders throughout the ages. You program these qualities into your personality by dwelling on them continually. You learn these qualities by practicing them in your daily activities as a person and as a leader in your organisation.
The more of a leader you become on the inside, the more effective you become in all your leadership activities on the outside In this program, you will learn the eight essential qualities for effective leaders in every area of endeavour. With these qualities you will accomplish more, faster than perhaps you’ve ever imagined.
Key Functions of Managers
Management is an art as well as a science. There are several key result areas for each manager and your ability to function well in each of these areas is central to your success and your effectiveness as a manager.
The “Winning Edge Concept” of management says that small improvements in certain critical areas can lead to large improvements in your results. Incremental improvements in each of the key result areas, especially if you are weak in one or more areas, can lead to dramatic increases in your effectiveness and your ability to get the job done.
The very best managers are those who have taken the time to identify the key skills required by their craft and who have worked on themselves to develop those skills to a high level.
In this program, you learn the key result areas of every manager and how you can begin increasing your effectiveness in every area of your management activities.
How Excellent Leaders Lead
The job of the leader is to get results through others. Since every person is different in some way, and often in many ways, the very best leaders are those who have the greatest flexibility in their styles of working with other people.
Your ability to get the very most out of the people who report to you is a key measure of your effectiveness as an executive. When you take the time to think about who you are working with and what it is you need for them to do, you will invariably use the best tools, techniques and methods to maximise the performance and productivity of the other person.
The very best leaders are those who can elicit extraordinary performance from ordinary people. The purpose of organisations is to maximise strengths and make weaknesses irrelevant. Your ability to combine a group of people into a high performance team is the most important single quality you can develop for maximum results and continuous personal and professional growth.
In this program, you will learn how to manage your personal style in such a way that you get the very best out of each person who reports to you.
Motivating People for Maximum Results
Your ability to motivate your people to higher levels of performance and effectiveness can multiply your capability as an executive. By motivating people continuously and correctly you can dramatically improve performance and results.
The subject of individual motivation, why people do the things they do, has been studied and researched for many years. Now we know more about how to structure environments so people want to perform at their best.
Understanding how and why people perform and behave the way they do is essential for your effectiveness as an executive. Every person is different and every person is motivated by some of the things at some of the times.
In this program, you will learn the most popular, powerful and effective motivational methods and tools, and how you can apply them to every person who ever reports to you, as well as to yourself in the achievement of your own personal and business goals.
Fielding a Winning Team
The purpose of assembling a team is to accomplish bigger goals than any that would be possible for the individual working alone. The aim and purpose of a team is to perform, get results, and achieve victory in the workplace and marketplace.
Many of the most successful sports teams have been studied over the years to learn the characteristics and qualities that enable them to prevail in highly competitive leagues against determined and aggressive competition. Many of the principles practiced by the winning sports teams are directly applicable to the building of a winning business team.
The very best managers are those who have the greatest number of mental tools or concepts available to manage and motivate their people to achieve excellent results In this program, you will learn some of the best ideas ever discovered for building winning teams.
Getting the Best Out of Others
When you invest your money, you always seek the highest Return on Investment or Return on Equity. As a person, your most valuable asset is yourself, your mental, emotional and physical capital. You always seek to get the highest return on the amount of your time and energy that you invest in any endeavour.
As a manager, your job is to get the highest return on human capital invested in your enterprise. Of all assets, only people can be made to appreciate and to perform at ever higher levels for the organisation.
People are your most expensive investment. Since the average person performs at 50% or less of capacity, your ability to get more and more results from your human assets can dramatically improve your effectiveness as an individual and increase your contribution as a manager.
In this program, you will learn how to immediately improve employee performance and to keep your people working at high levels of motivation, performance and productivity over time.
Balancing Your Total Life
Achieving balance between your life and work is one of the most important measures of how well you are doing as a person and as an executive.
The fact is that you have far too much to do, every single day, and too little time in which to do it. No matter how hard you work or how efficiently you perform, you have a never-ending river of new responsibilities and tasks that you must accomplish within specific deadlines.
The natural tendency, for anyone faced with overwork, is to begin to take time away from home, health and family in order to get the job done. This begins as a temporary measure and soon becomes a permanent form of lifestyle. And this is not for you.
In this program, you are going to learn a series of proven principles and techniques that you can use, starting immediately, to get your life in balance. You will learn how to accomplish far more in your work and simultaneously increase the amount of time you spend with the most important people in your life.
Keys to Peak Performance
When I was in my 20s, coming from a poor background, and with no real advantages, having dropped out of high school, I began asking the question, “Why are some people more successful than others?”
Over time, I found that the answer to this question has been sought for more than 2,500 years by some of the smartest and most insightful men and women of every civilisation.
In the last 100 years, countless millions of dollars and thousands of hours have been invested in searching for the answer to this question. Thousands of books and articles have been written on the subject. The good news is that today, we know more about how to achieve success, happiness, and prosperity in more areas than we have ever known before. Today for the first time, success is predictable for you in any area of your life that you consider important.
In this lesson, you will learn some of the key ideas and principles that have been discovered by successful people throughout the ages. When you learn and apply these principles to your life, you will begin to get the same results that they do.
Self Esteem – The Master Key to Peak Performance
In all of history, perhaps the most important discovery in human performance is contained in the words, “You become what you think about, most of the time.”
Your external world is largely a reflection of your internal world. The way you think and feel inside determines your attitudes, your expectations, your values and your behaviours. The key to peak performance is for you to understand clearly why you learn to think and feel the way you do. With understanding comes the ability to change.
In this lesson you learn about the greatest breakthrough in the field of human potential in the 20th century. You learn how your self-concept — the way you think and feel about yourself — determines everything that you say, do and believe.
You learn how you can take systematic, purposeful control over your thoughts and feelings, and how you can begin building your self-esteem and self-confidence to the point where you are more effective in everything you do.
Taking Charge of Your Life
You are far more capable, competent and powerful than you imagine. You have within you, right now, the ability to vastly exceed all of your previous levels of accomplishment. You are capable of taking complete charge of your life, in every area, and directing your future in any way that you deem desirable or necessary.
The attitude of self-responsibility, of being proactive rather than reactive, is a common quality of all high achieving men and women. By accepting responsibility for your life and for everything that happens to you, you develop a “sense of control” that makes you more positive, more creative and more focused in every area of your life.
In this lesson, you learn a series of specific ideas that you can use to take charge of every part of your life. You learn the characteristics and qualities of highly responsible people, and how by changing your attitude, you can become the primary creative force in your own life.
The Master Skill of Success
A wise man once wrote that, “Success is goals, and all else is commentary.”
Developing the ability to set goals and to make plans for their accomplishment can help you more to achieve great success and happiness than perhaps any other skill that you can learn.
People with clear, specific, written goals accomplish more in a few months or a few years than most people accomplish in a lifetime. Fortunately, goal-setting is a skill that you can learn through instruction and practice. Once you have this skill, your future will become unlimited.
In this lesson, you will learn some of the most important ideas and concepts ever developed in the field of goal-setting. You will learn a series of questions that you can ask throughout your life to keep yourself focused toward accomplishing the things that are most important to you. You will learn how to develop a personal mission statement that will enable you to feel terrific about yourself and accomplish more than perhaps you ever have before.
Seven Steps to Goal Attainment
High achieving men and women use a series of systematic processes and plans to achieve their goals. Unsuccessful men and women, on the other hand, throw themselves at their goals in a random way and are always surprised that they accomplished so little.
Any plan is better than no plan. In this lesson you will learn the most powerful goal-achieving process ever developed. This process has been used by literally millions of men and women to accomplish extraordinary things in life.
The process of goal-achieving, following up on the process of goal-setting, is one of the most powerful skills that you can ever develop. With this skill, you can achieve virtually any goal that you can set for yourself in your personal or business life. You can learn any skill that you need to learn to achieve any goal that you set for yourself. There are several steps to this goal-achieving process and you can learn each of these steps via repetition and practice, until you master the entire process. When you learn how to set and achieve goals as naturally as breathing in and breathing out, you will accomplish more, in a shorter period of time, than you can presently imagine.
The Integrating Principle
There is a single principle that integrates all of your actions and behaviours at work and in your relationships with other people. This integrating principle is called “service.”
Everyone earns their living by serving other people in some way. Those who are the most effective at serving others are also the most successful in their work and personal lives.
Your job, in your work and family life, is to integrate yourself into the lives and activities of others in such a way that you make a valuable contribution. Your job is to enhance and enrich the lives of other people. In so doing, your life is also enhanced and enriched as well.
Your greatest source of lasting satisfaction and deep down happiness in life will come from knowing that you are making a real, positive difference in the lives of other people.
In this lesson, you will learn the key concepts of service and how to “integrate” these ideas into everything you do.
Achieving Balance In Life
One of your primary goals should be to live a long, healthy, happy life. This requires that you achieve balance among the various elements and pressures of your life that pull you in different directions.
Your ability to achieve balance is a key measure of how well you are doing with your time and your life. But balance is like walking a tight rope. It requires continuous adjustments, every hour of every day. You never fully attain it. You merely strive toward it.
Fortunately, there is a series of attitudes and behaviours you can practice on a regular basis that will enable you to achieve a far higher level of balance and coordination in your life. In this lesson, you will learn some of the most valuable principles ever discovered about how you can live a highly effective, fully balanced, fully functioning life in the midst of the daily pressures of the modern world.
Coming soon in 2016…
Eat That Frog!
21 Great Ways to Stop Procrastinating and Get More Done in Less Time
Time management is really management of your life. It is the ability to determine the sequence of events—what you do first, what you do second, and what you don’t do at all.
In this fast-moving, one-day workshop, you learn how to apply the most important personal management principles ever discovered to every area of your life.
The goal of Eat That Frog! is to enable you to double your productivity, performance and output.
- Decide exactly what you want
- Determine your most important goals
- Set priorities in each area of your life
- Unlock your mental powers
- Focus on your most valuable tasks
- Eliminate low-value, no-value activities
- Apply “Zero Based Thinking” to every area of your life
- Downsize, delegate or eliminate non-essential work
- Double your productivity and double your free time
Speaking and Keynote Engagements
Our international team includes talented speakers on many topics, all able to bring the message from Brian Tracy to your organisation in tailored training events or seminars. Contact us about rates and availability of Brian and his team.
Hiring & Performance Appraisal Tools
Leveraging Talent in the Workplace
Talent is a combination of many factors, one of which is behavior. The TTI Success Insights® Management-Staff is a report that not only defines unique behavior, but guides the employee and manager in leveraging behavior for success. With this capability, this versatile management tool can be used to hire the right person, get employees off to a fast start, revitalize current employees, improve communication and build sound employee-manager relationships.
Computers Have Manuals – Why Not People?
The key to successful talent management and personal growth is knowledge of each person’s unique behaviors. With this knowledge, people can be effectively coached by maximizing strengths to achieve the organization’s goals. Apply the results of the Management-Staff report to create improved morale, increased productivity, personal Development plans and win-win situations for everyone.
Easy Applications in the Workplace
The Management-Staff report can become an extremely valuable contribution to talent management. Easily administered at any time, it takes only 10 minutes to complete The 24-question online assessment. Its insights and versatility position it as an ideal tool for applications such as:
- New Employee Direction
- Employee Development and Performance Plans
- Retention Strategies for Key Employees
- Coaching and Mentoring Top Talent
- Leadership Development
- Conflict Resolution
Personalised Report Delivers Unique Information
The highly validated assessment immediately produces a personalized report with valuable information unique to the respondent’s behavior. This knowledge empowers both the manager and employee to take action towards effective communication and professional growth by providing insight into the following areas:
- General Characteristics – The individual’s preferred work style based on natural behavior
- Value to the Organization – The individual’s contributing behaviors
- Checklist for Communicating – How others can effectively communicate with the individual
- Don’ts on Communicating -What others should avoid when communicating with the individual
- Communication Tips – How the individual can adapt his/her own communication to other styles
- Ideal Environment – The individual’s preferred work atmosphere
- Perceptions – How the individual views his/her self and How others view the individual
- Descriptors – Words that portray the individual based on each of the four quadrants of behavior
- Natural & Adapted Style – A fourquadrant comparison of the natural and adapted style
- Adapted Style – Characteristics of the individual’s current adapted style
- Keys to Motivating – The individual’s wants provide the means for motivation in the workplace
- Keys to Managing – The individual’s needs provide the essential areas managers must address
- Areas for Improvement – The individual’s possible limitations identify areas for development
- Action Plan – The individual creates a customized plan based on the results of the report and discussion
- Behavioral Hierarchy – The individual’s behavior style ranked within eight common areas in the workplace
- Style Insights® Graphs – An easy visual of the individual’s natural and adapted styles
- The Success Insights® Wheel – A visual illustration of the individual’s behavioral adaptation
What is Your Talent Management Strategy for Success?
Make the TTI Success Insights Management-Staff report part of your organization’s strategy to create a positive employee-manager relationship that directly affects productivity and goal achievement!
Recruit and Retain Effective Teams with TTI TALENT INSIGHTS®
“By implementing Talent Insights in our call center’s hiring process, we slashed our turnover rate in half, saving the company over $500,000 a year.”
• Ideal for the recruitment and retention of entry level- customer service, experienced sales reps and managers, Talent Insights is simple, yet sophisticated.
• Talent Insights effortlessly integrates the Behaviors individuals bring to the job and the driving forces that motivate them.
• Talent Insights is available in management/staff, executive and sales versions.
What Does TTI Talent Insights® Provide?
Behavioural research suggests that the most e ective people are those who understand themselves, both their strengths and weaknesses, so they can develop strategies to meet the demands of their environment. This report measures the four dimensions of normal behavior: dominance, in uence, steadiness and compliance.
Talent Insights tells you how this individual will perform.
Knowledge of an individual’s driving forces help tell us why a person behaves a certain way. 12 Driving ForcesTM measures the primary driving forces cluster – the top four of an individual’s driving forces – to tell a story of how a person derives meaning from life and work.
Talent Insights illuminates what drives a person’s behavior – the why behind their actions.
Talent Insights defines how an individual’s behaviors and Driving Forces blend together, so you’ll understand how to enhance performance and increase overall job satisfaction.
Sales Skills Index
Your Business is in the Hands of Your Sales Personnel
Can they sell?
Do they understand the sales process?
Are they treating each sales situation the way top salespeople do?
Sales Skills Index will answer all those questions and more!
- Ensures that your sales personnel will handle each sales opportunity correctly
- Especially designed for outside sales
You Can Tailor Your Training
Coaching and managing can be tailored to the different needs of each salesperson after your sales force has completed the Sales Skills Index assessment.
It can be used both before and after measurement, complementing all other sales performance material.
Use in Selecting Candidates That Bring the Right Skills
Sales Skills Index presents questions that portray “real life” sales situations. Each situation has four alternative ways to be handled. Respondents are given the opportunity to rank the four alternatives from “best” to “worst.” By comparing their response with those of proven top sales professionals, a report is generated showing strengths, weaknesses and how well they understood sales strategy in seven categories.
Sales Skills Index Covers Seven Different Steps in the Sales Process
- First Impressions
Each situation was developed and validated by sales professionals to reflect real sales strategies used by today’s sales force.
How Sales Skills Index Can Benefit You
- Simplifies sales training
- Allows managing and coaching to be focused on areas that produce results
- Builds confidence
- Identifies the sales strategy knowledge areas that are needed to sell a specific product/service in a given market
- Identifies new sales applicant’s strengths and weaknesses
- Identifies specific training or management needs of a salesperson or sales force
Make Better Decisions with
TTI EMOTIONAL QUOTIENT
“After assessing our staff , implementing EQ training, and working on employees’ specfic work strategies, we saw a 25% increase in annual profits.”
Emotional Quotient (EQ) measures emotional intelligence, or your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity.
With EQ training, your employees will develop the skills and knowledge to better understand your customers, how to manage their expectations, and ultimately meet their needs.
TTI Emotional Quotient is available as a stand-alone report, or integrated with Behaviors and Motivators in TTI TriMetrix® EQ.
What Does Emotional Quotient Provide?
The Emotional Quotient report looks at a person’s emotional intelligence, which is the ability to sense, understand and ffectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. The report was designed to provide insight into two broad areas: Intrapersonal and Interpersonal emotional intelligence.
This report measures ve dimensions of emotional intelligence:
- Self Regulation
- Social Skills
Studies have shown that salespeople and customer service agents who have undergone EQ training develop more accounts, have higher sales, deliver strong customer service and realize better customer retention than those who have not.
(Consortium for Research on Emotional Intelligence in Organizations)
Achieve Success with
OD SURVEYS PLUS
You don’t have to spend hours developing a survey to assess your organisation. ODsurveys Plus offers survey question templates to aid in the development of your fully customisable survey.
The need for accurate and timely assessment of organisational development priorities has never been more important than in today’s rapidly evolving workplace. Managers must continually be in touch with customer demands, how to adjust services/products to meet customer expectations, how well employees are achieving organisational goals and where the organisation needs realignment in order to succeed. However, these areas continually change, presenting management with moving targets.
ODsurveys Plus provides an efficient alternative to the labor- intensive survey process. Now your organization can quickly identify the types of interventions required to grow.
Surveys are completely customisable to measure what you need to know and are easily administered 24/7 through secure online access.
Organisational Development/Employee Engagement Surveys
Successful organisations see the importance of addressing the needs of employees. To do this, an organisation must regularly assess its services, policies and practices to ensure they are providing the leadership, work environment, management practices and incentives top notch employees require. Organisational and employee engagement surveys, customised to gather the right information, are a vital diagnostic tool to determine how the organization can improve or modify their culture to achieve employee satisfaction.
360/Personal Performance Surveys
Personal effectiveness within each key position is crucial to the ongoing success of the organization. 360 surveys allow respondents to provide valuable feedback regarding the effectiveness of another individual’s performance. The results of 360 surveys are then used to enhance and develop the individual.
Product and Service Feedback Surveys
Providing the best products or services to your clients is critical
to success. A customer feedback survey will give you the valuable feedback you need to ensure your clients will continue to support your organization. The customer feedback survey also tells your clients that you care about your relationship with them. Get the facts related to the success of your new marketing plan, or an evaluation of a new product.
Since each survey can be customised to suit your needs, you are in control of the parameters. You choose the survey titles, content, respondent instructions, demographic filters, categories, questions, rating scales and comment areas. Survey results can be viewed in a variety of report options, including mean score, unfavorable/favorable, frequency distribution and written comments report.